ARATOURS SA thanks you for your confidence
1 General Terms and Conditions
1.1 The following terms and conditions regulate the legal relationship between you as a customer and ARATOURS SA with respect to trips and other services offered by the Agency.
1.2 These terms and conditions do not apply to the following services: services such as "flight only", as well as bookings of train or bus tickets are fully within the responsibility of the transportation/carrier companies and are regulated by the Terms and Conditions of the corresponding entities.
2.1 The contract between you and ARATOURS SA is considered complete once we have received your electronic or written booking request. Afterwards, the rights and obligations between you and ARATOURS SA enter into force.
3. Price and payment terms
3.1 The package prices can be found on the promotional leaflet and on the official website of ARATOURS SA. The package prices are, unless otherwise indicated, per each person and are to be paid in Swiss francs, Euros or USD. The static price is always presented in Swiss francs (CHF). The prices in Euros and US Dollars are only recommended as retail prices and are subject to the risk of exchange rate fluctuations.
3.2 Deposit: to confirm your reservation, a deposit of 20% of total tour payment (550 CHF or 500 Euro or 569 USD per person) should be transferred to the bank account of ARATOURS SA within a predetermined period of time. In cases of delayed deposit payments ARATOURS SA may cancel the pending trip and claim cancellation fees in accordance with point 4.
3.3 Final payment: The still remaining amount of the price is to be paid at least a month prior to your arrival. In cases of delayed final payments ARATOURS SA may cancel the pending trip and claim cancellation fees in accordance with point 4.
3.4 Your travel documents will be sent to you after the receipt of payment.
4. Cancellation policy
4.1 General Provisions. In case you cancel your booking or would like to rebook, you have to personally visit the travel agency or send a registered letter for the completion of this procedure. In this case, all the travel documents, already received by you, must be returned to the travel agency.
4.2 When cancelling your trip, you will be charged the cancellation fee.
4.3 From 61 to 90 days before departure: 20% of the trip cost must be paid.
4.4 From 31 to 61 days before departure: 40% of the trip cost must be paid.
4.5 From 16 to 30 days before departure: 60% of the trip cost must be paid.
4.6 From 2 to 15 days before departure: 90% of the trip cost must be paid.
4.7 The last indicated date in your written request will be considered as a base for calculation of costs caused by cancellation or rebooking
4.8 Cancellation insurance. If you have cancellation insurance or it is included in our contract, cancellation fees are charged to the respective insurance company.
5. Rate changes
5.1 Changes before signing the contract: ARATOURS SA reserves the right to make changes in leaflets, brochures and service descriptions before your booking. In this case, you will be informed by the travel agency before signing the contract.
5.2 Changing the price after signing the contract: Under exceptional circumstances, the original price may be increased. Such price increases may result due to the following reasons:
a. Increase in transportation costs (including fuel)
b. Introduction of new taxes or tax increases (e.g. airport charges, VAT, etc.)
c. Exchange rate fluctuations
d. Changes in program, transport sector and in other services:
ARATOURS SA reserves the right to cancel or modify the travel program or certain agreed services in your interest (e.g. accommodation, transport, transportation, airlines, flights, etc.), in case of unforeseen circumstances ARATOURS SA will try to offer you other alternatives. ARATOURS SA will immediately notify you of these changes and the impact on the price.
5.3 Program changes may occur during the trip due to unfavorable weather or in force majeure cases. If a major change in the program is required during the trip, ARATOURS SA will refund any difference between the initially agreed price and finally provided services.
6. Cancellation of reservations by ARATOURS SA
6.1 ARATOURS SA has the right to cancel your reservation for the reasons provided in sections 6.2 and 6.3. In these cases, ARATOURS SA will fully reimburse already paid amount.
6.2 The minimum number of participants: There is a minimum number of participants required for all tours organized by ARATOURS SA. If the minimum number is not reached, ARATOURS SA may cancel the trip not later than 30 days before departure.
6.3 Cases of force majeure (natural disasters, civil disturbance etc.) may serve reasonable grounds for cancellation of ARATOURS SA’s services. In such cases, ARATOURS SA will guide you quickly as possible. If the service is canceled, ARATOURS SA will seek to offer you equivalent replacement of your trip.
7. Claims and demands for reimbursement
7.1 If the service does not correspond to contract’s conditions or if you suffered any damage or loss, you can make a complaint to ARATOURS SA or service partner of ARATOURS SA. You should attach any evidence confirming the loss or damage (declaration of the provider, etc.)
7.2 After receiving your complaint and supporting documents, ARATOURS SA will take the necessary steps to compensate your loss or damage.
8. Limitation of liability of ARATOURS SA
Any liability of ARATOURS SA is precluded within the limits set by law.
9. Formalities while crossing border
9.1 It is your own responsibility to comply with travel regulations, in particular domestic and foreign entry/exit rules, health regulations and passport/visa regulations. The same applies to obtaining all necessary travel documents.
10. Confirmation of flight tickets
10.1 In case of customized trips without any support, you are responsible for your return flight. All important information is contained in the travel documents. Reconfirmation failure may result in loss of transport law: in this case, emerging costs shall be borne by travelers.
11 Applicable Law and Jurisdiction
11.1 The Armenian legal system is applicable to the legal relationship between you and ARATOURS SA.
11.2 The exclusive place of jurisdiction for any legal proceedings against ARATOURS SA is Yerevan, Armenia.